How Towing Works
Many drivers have a roadside assistance plan, frequently through their insurance company or cellular provider. In the event of an accident or stall, they engage that roadside assistance plan and the insurance company calls a towing company and the tow company sends a truck to assist the driver.
Sometimes it works exactly like that: the tow truck arrives promptly, helps the stranded driver with a good tow, good service, and a fair, transparent price.
But sometimes it doesn’t work like that. Sometimes the tow truck is a long (sometimes very long) time in coming. Sometimes the customer service through roadside assistance is less than stellar, the driver unhelpful or influenced to funnel work to specific repair shops or dealerships. Sometimes the pricing is hazy, even deceptive, with an end price higher than the quoted price (funny how it never ends up being lower). The driver feels trapped, forced into using that tow company simply because they don’t know they have other options.